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Postage Costs
At POPIEL Cycles we want to make the delivery as simple as possible. Delivery can be made ‘over complicated’ with several expensive options. We try to keep our services as cheap and fast along with simple as possible.
UK Mainland:All our bikes,accesories and components bought will be sent to you by courier.Delivery is free when your order exceeds £1000. For all orders below £1000 we will charge you £7.00/per parts -accessories and £25.00 per bike.
We aim dispatch your order within 3-5 working days (excluding weekends and bank holidays), however most orders do leave within 1-2 working days. Items in stock will usually leave the same day.
If your item is out of stock we will order it in and usually have the item within 8 working days.
Should your item be unavailable from our suppliers we will notify you of any delays as soon as possible.
You will receive an email to let you know when your order has left our premises. The delivery information above is from the time of despatch not from the time of ordering.
If no one is home when smaller items are sent , a card will be left and you can either collect from the local depot or arrange a redelivery.
Bikes are sent by courier on 48-72 hour delivery. You will receive details of the delivery on the evening it leaves us and your order will be traceable online the following morning.
Bikes are all checked and set up before leaving, please note bikes are shipped in the manufactors box for environmental reasons. Most bikes will require the front wheel, handlebars, pedals and seatpost assembling.
Someone needs to sign for the package upon delivery. The courier will attempt 2 deliveries or the customer can arrange for delivery with the courier for more convenient day.
After 2 attempts the package will be returned to us and you may be subject to a charge for redelivery.
If you have any concerns about your order please email us to info@popiel.co.uk don't forget to put your order number to help speed things up. If you have any special requirements regarding your order please make a note in the comments box of the ordering process in PAYPAL page. Please note we cannot arrange deliveries for specific time’s only days.
Stock Levels.
Our stock levels are enormous, but due to the huge range of products available it’s inevitable some items will be temporarily out of stock, in most cases we can order extra stock in 1-8 days, however some items may take a little longer, if your order is going to be delayed more than 5 working days we will be in touch to let you know.
Please do not hesitate to send us an email to get further information.
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